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Open the legal rules for Indonesia

We keep this page focused on the rules that shape your account, your data, and your access.

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CONTACT PATHS

Switch to legal contact paths

If you need a policy answer, we route it through the same channels we use for access checks and record changes. Live chat runs 07.00-23.

Live Chat Open the chat bubble from your phone or desktop and tell us the page, date, and change you want. We use it for consent questions, account access checks, and record corrections during 07.00-23.00 WIB.
Email Write to [email protected] if your request needs a written trail. Include your account email, the policy point you are asking about, and a clear subject so we can route it without delay.
Web Form Use the form when you want one request tied to one case. It helps us collect the device type, browser, and the exact wording shown on screen, which makes legal checks faster on mobile and desktop.
DATA SHIELD

Browse data, cookies, and retention

We handle legal requests with the same care we use for account changes: collect only what we need, check the request against the email or phone on file, and log the outcome.

Data Handling

We collect only the details needed to open, verify, and answer your request: account email, device type, page path, and the message you sent. That keeps the legal trail clear when you ask us to check a notice or a record.

Cookie Control

Cookies keep the session stable when you move between mobile browser tabs or return later on desktop. They also remember your language and the consent state shown on the page, so you do not have to reset it each visit.

Account Security

If you sign in from a new phone, we may ask for a one-time code before any change request is accepted. That extra step protects the email on file and keeps unauthorized edits out of your account.

Retention Window

We keep request logs, chat transcripts, and related account records only for the period needed to answer you, handle a follow-up, and meet legal duty. After that period, we remove or anonymise what is no longer needed.

Who To Contact

For legal changes, contact the same team through chat or email and include your account email, the page name, and what you want changed. Clear details help us send the request to the right person without delays.

Request Changes

If you want a correction, a copy of stored details, or a deletion check where law allows it, use the form or email and state the exact field. We will confirm identity before any edit is made.

Open common legal questions

This page exists so you can see how legal requests move through our system before you send them. We point you to chat, email, or the form, explain what proof we may ask for, and show how we handle access, corrections, and retention. If local law changes, the wording here changes too, and the current date on the page tells you which version applies.

It covers the account rules that affect access, data use, cookie choices, and the way we handle change requests. If you need a payment record checked, we use the same account history and support trail to trace it.

Access depends on local law and is available only where local law permits. If your region allows it, the page you see will show the same contact paths and account steps on phone or desktop.

Send chat or email from the address on your account, state the field that needs fixing, and include the page or message that showed the wrong detail. We verify ownership before any edit is made.

Cookies keep your session, language, and consent choice steady across visits. If you clear them, the page may ask again, but your account details stay tied to the records you already submitted.

We keep logs only as long as needed for support, follow-up, and legal duty. After that period, we remove or anonymise the parts that are no longer required for the case.

Use live chat during 07.00-23.00 WIB when you want a quick first reply. For anything that needs a written trail, email [email protected] and include your account email and the request subject.

Yes. Send the request through chat or email, and we will confirm your identity before sharing the stored details that apply to your account. We do not release records to an email that cannot be matched to you.

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